Shipping & returns

Orders ship in a plain satchel or box. No logos, no product names, no imagery. The sender is listed as a neutral trading name, and your card statement shows the same discreet descriptor rather than anything identifiable.

If your parcel is going somewhere shared — an office, an apartment building, a family home — you can add a note at checkout and we'll double-check the packaging before it goes out.

Orders placed before 2pm AEST on a business day are packed the same day. Everything else goes out the next business day.

• Metro Australia — 2 to 4 business days
• Regional Australia — 4 to 7 business days
• Express upgrade — 1 to 2 business days to most metro areas

Tracking is emailed the moment your parcel is scanned. During sale periods add a day or two; we'd rather pack carefully than quickly.

Standard shipping is a flat rate, and it's free on every order over $120. Express is available at checkout for a small surcharge.

Fit is personal. Unworn lingerie and apparel with tags and hygiene liners intact can be exchanged for another size within 30 days of delivery. Try pieces on over underwear, keep the packaging, and email us to start an exchange.

For health and safety reasons, intimate wellness products, restraint gear worn against the skin, and consumables such as honey sachets cannot be returned or exchanged once the seal is broken. This is standard practice across the industry and it protects every customer.

Unopened, unsealed items in original condition can be returned within 30 days for a refund less shipping.

If something arrives damaged, faulty, or simply isn't what you ordered, contact us within 7 days with a photo and we'll replace it or refund you in full — including postage. This sits alongside your rights under Australian Consumer Law, which nothing on this page limits.

If tracking stalls for more than five business days, email us. We'll lodge an enquiry with the carrier and, if the parcel can't be found, resend or refund your order.